![]() ![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We respectfully request the return of our $1,895 deposit.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The Disputes department declined response. We filed an appeal with the Continental's Disputes department on Jan 26. The cleaning fees should have been paid by the previous tenets deposit or covered by the property owner. When we vacated the property in December the home was cleaner and better cared for than when we arrived.Īccording to the lease contract, tenants are NOT responsible for existing damages to the unit. The other kitchen appliances, bathrooms, basement, carpet, washroom, walls, and cellings were left uncleaned. A cleaning crew came and made little effort in the 30 min they were there, only performing a cursory cleaning of the kitchen sink and dishwasher. I have attached some of the pictures we took that day. The staff at the Continental office were aware that the previous tenets had left the property severally damaged, and apologized that it was not cleaned before we arrived. When we moved into the property in August we carefully documented the state of the unit on the Continental move-in forms. In mid-January 2023 we received notice of a $2,635.16 cleaning fee assessed on the property. ![]()
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